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Complaints

The following complaints handling summary relates to how Lansdowne Partners Austria GmbH (“LPA”) will approach a complaint from an eligible complainant:

In the context of LPA’s business, “eligible complainants” are underlying investors in Alternative Investment Funds (“AIFs”) managed by LPA who are individuals “acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession”.

In the case of a MiFID complaint arising in relation to LPA’s MiFID business, which for LPA is the provision of investment services in connection with segregated account mandates or acting as investment manager to a UCITS fund, the “eligible complainant” includes clients and potential clients – for such services, as defined in MiFID.

  • LPA will deal with all complaints by eligible complainants and ensure that the complainant is kept informed on the steps being taken to resolve the complaint.
  • Where practicable, LPA will respond to the complainant on the same day as the complaint is received or the following day to at least acknowledge receipt of the complaint and confirm that it is being investigated.
  • LPA will explore with staff members the validity and reasons for the complaint and, after a full analysis, promptly and to the appropriate extent respond to the complainant with a fair, clear and not misleading assessment and explanation.
  • LPA will also explore whether or not the complainant is claiming any loss and, if so, whether this is the responsibility of LPA or another party.
  • In light of the above, LPA will evaluate what action and redress may be appropriate and whether or not compensation should be offered to the complainant and, if so, at what level.
  • Within eight weeks, LPA will send a final response to the complainant (unless this has not been possible, in which case the complainant will be provided with an explanation for the delay, together with an indication of when LPA expects to provide its final response).
  • Complaints may be addressed to [email protected].
  • If the complaint is not resolved to the satisfaction of the complainant, the complainant may be entitled to refer the complaint to a competent authority according to Art. 26 del. Regulation 2017/565.

LPA has a written complaints handling policy, a copy of which is available upon request from LPA.